Adding CMDB Computers to AI Search
ServiceNow AI Search doesn’t normally allow CMDB tables to be indexed. Here’s how I made computer CIs searchable in Next Experience using an undocumented property and a custom EVAM result template.
Redirecting Knowledge Results in AI Search for Next Experience
How I redirected ServiceNow Next Experience AI Search knowledge results into the Knowledge Portal using a Search Script Post Processor instead of custom EVAM navigation.
Turn ServiceNow Email Bounces into Incident Work Notes
Stop creating manual triage tasks for delivery failures that already belong to an Incident
Stop Building the Same Flow Over and Over: Generic Flows for Simple Catalog Items
If you’re still creating a separate Flow Designer flow for every simple catalog item, you might be doing more work than necessary.
Community Week Finale: An AMA with ServiceNow Product Leaders and Developer Advocates
A recap of ServiceNow’s Community Week finale AMA with developer advocates and product leaders covering Build Agent, development best practices, and community questions.
The Future of ServiceNow Studio: Key Takeaways from Community Week
Hey everyone! If you missed the Community Week livestream with Andrew Barnes, Director of Product Management for ServiceNow’s low-code development experiences, you definitely missed a treat. Kristy and Laszlo hosted…
ServiceNow KB Freshness, Powered Locally
A lightweight, off‑platform ServiceNow KB assessor that pulls articles via the API and uses a local LLM with a strict JSON prompt to flag what’s current vs needs review—fast, private, and no new tables.
New Options in the SC Catalog Item Widget (Zurich)
The Zurich release adds new usability features for ServiceNow’s Service Portal Catalog Items — including a built-in drag-and-drop upload area and native URL variable prefill, removing the need for custom scripts.
nullEDGE 2025: A Community-Led Deep Dive into ServiceNow
Discover nullEDGE 2025, a community-led ServiceNow event focused on deep technical dives, real-world implementations, and practical insights for developers and builders.