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Matt's ServiceNow Notebook

Insights, Tips, and Tricks for ServiceNow

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Matt's ServiceNow Notebook

Insights, Tips, and Tricks for ServiceNow

Redirecting Knowledge Results in AI Search for Next Experience

How I redirected ServiceNow Next Experience AI Search knowledge results into the Knowledge Portal using a Search Script Post Processor instead of custom EVAM navigation.

Read MoreRedirecting Knowledge Results in AI Search for Next Experience
  • August 26, 2026

Turn ServiceNow Email Bounces into Incident Work Notes

Stop creating manual triage tasks for delivery failures that already belong to an Incident

Read MoreTurn ServiceNow Email Bounces into Incident Work Notes
  • July 29, 2026

Stop Building the Same Flow Over and Over: Generic Flows for Simple Catalog Items

If you’re still creating a separate Flow Designer flow for every simple catalog item, you might be doing more work than necessary.

Read MoreStop Building the Same Flow Over and Over: Generic Flows for Simple Catalog Items
  • June 24, 2026

Community Week Finale: An AMA with ServiceNow Product Leaders and Developer Advocates

A recap of ServiceNow’s Community Week finale AMA with developer advocates and product leaders covering Build Agent, development best practices, and community questions.

Read MoreCommunity Week Finale: An AMA with ServiceNow Product Leaders and Developer Advocates
  • November 9, 2025

The Future of ServiceNow Studio: Key Takeaways from Community Week

Hey everyone! If you missed the Community Week livestream with Andrew Barnes, Director of Product Management for ServiceNow’s low-code development experiences, you definitely missed a treat. Kristy and Laszlo hosted…

Read MoreThe Future of ServiceNow Studio: Key Takeaways from Community Week
  • November 6, 2025

ServiceNow KB Freshness, Powered Locally

A lightweight, off‑platform ServiceNow KB assessor that pulls articles via the API and uses a local LLM with a strict JSON prompt to flag what’s current vs needs review—fast, private, and no new tables.

Read MoreServiceNow KB Freshness, Powered Locally
  • October 24, 2025

New Options in the SC Catalog Item Widget (Zurich)

The Zurich release adds new usability features for ServiceNow’s Service Portal Catalog Items — including a built-in drag-and-drop upload area and native URL variable prefill, removing the need for custom scripts.

Read MoreNew Options in the SC Catalog Item Widget (Zurich)
  • October 6, 2025

nullEDGE 2025: A Community-Led Deep Dive into ServiceNow

Discover nullEDGE 2025, a community-led ServiceNow event focused on deep technical dives, real-world implementations, and practical insights for developers and builders.

Read MorenullEDGE 2025: A Community-Led Deep Dive into ServiceNow
  • August 26, 2025

Automatically Loop Through Record Producer Variables

A simple, reusable ServiceNow script that automatically loops through all Record Producer variables and logs them to Work Notes or Comments without hardcoding.

Read MoreAutomatically Loop Through Record Producer Variables
  • August 11, 2025
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