Dynamically Updating Links in KB Articles for Multiple Instance URLs
Discover how to enhance user experience in ServiceNow by using a custom widget that dynamically adjusts URLs in knowledge base articles, ensuring users stay within the same domain and avoid repeated login prompts.
Bootstrap Components in Knowledge Base Articles
Although the TinyMCE editor in ServiceNow doesn’t support Bootstrap 3.x components directly, you can still incorporate them by editing the HTML. While there might be slight cosmetic differences when viewing…
Enhancing Your Service Portal and Forms with Updated FontAwesome Icons
As a fan of icons, I particularly love FontAwesome. So, I was happy to discover while building our Service Portal that it comes with FontAwesome 4 built in. However, with…
A Journey Through ServiceNow Releases: My Experiences and Highlights
As mentioned in my initial post, I’ve been using the ServiceNow platform since 2012 when I joined the IT Service Desk at the University of Birmingham. At that time, the…
Enhancing the Fault Reporting Process in our Service Portal
Before the launch of our IT Service Portal, we used a wizard within our “Report a Fault” process. This wizard aimed to provide deflection by guiding users through the following…
ServiceNow: From Service Desk to Developer
Since 2012, I’ve had the pleasure of working with the ServiceNow platform, starting as a Technical Analyst with the University of Birmingham IT Service Desk and eventually becoming the Technical…