Enhancing the Fault Reporting Process in our Service Portal
Before the launch of our IT Service Portal, we used a wizard within our “Report a Fault” process. This wizard aimed to provide deflection by guiding users through the following…
ServiceNow: From Service Desk to Developer
Since 2012, I’ve had the pleasure of working with the ServiceNow platform, starting as a Technical Analyst with the University of Birmingham IT Service Desk and eventually becoming the Technical…