A Journey Through ServiceNow Releases: My Experiences and Highlights
As mentioned in my initial post, I’ve been using the ServiceNow platform since 2012 when I joined the IT Service Desk at the University of Birmingham. At that time, the…
Enhancing the Fault Reporting Process in our Service Portal
Before the launch of our IT Service Portal, we used a wizard within our “Report a Fault” process. This wizard aimed to provide deflection by guiding users through the following…
ServiceNow: From Service Desk to Developer
Since 2012, I’ve had the pleasure of working with the ServiceNow platform, starting as a Technical Analyst with the University of Birmingham IT Service Desk and eventually becoming the Technical…