We previously discussed dynamically updating links in Knowledge Base articles to prevent login interruptions. In this post, we extend that solution to Virtual Agent conversations, ensuring users stay within the same domain without being prompted to log in again.

This post explores how to display a user’s automatic reply status from Microsoft Exchange on ServiceNow forms, helping call handlers avoid sending messages to users who are away. By integrating a Microsoft Graph API call with caching for performance, this feature saves time, reduces communication errors, and enhances the support experience.

Unlock a better search experience in your service portal by grouping catalog items and knowledge articles, making it easier for users to find what they need.

Learn how to enhance your Knowledge Base by implementing pinned articles at the top of categories, improving user navigation and highlighting critical information.

Discover how the Xanadu release of ServiceNow enhances your scripting capabilities with ECMAScript 12 (ES12) features.

Learn how to enhance ServiceNow’s delegate feature with Out of Office notifications.

Learn how to enhance ServiceNow Incident Management by adding open call counts to incident forms.

Discover how to enhance user experience in ServiceNow by using a custom widget that dynamically adjusts URLs in knowledge base articles, ensuring users stay within the same domain and avoid repeated login prompts.

Although the TinyMCE editor in ServiceNow doesn’t support Bootstrap 3.x components directly, you can still incorporate them by editing the HTML. While there might be slight cosmetic differences when viewing…