Grouped Homepage Search Widget
Unlock a better search experience in your service portal by grouping catalog items and knowledge articles, making it easier for users to find what they need.
Enhancing Knowledge Bases with Pinned Articles
Learn how to enhance your Knowledge Base by implementing pinned articles at the top of categories, improving user navigation and highlighting critical information.
Exploring ECMAScript 12 in the Xanadu Release
Discover how the Xanadu release of ServiceNow enhances your scripting capabilities with ECMAScript 12 (ES12) features.
Enhancing ServiceNow’s Delegate Feature: Out of Office
Learn how to enhance ServiceNow’s delegate feature with Out of Office notifications.
Instant Insights: Adding Open Call Count to Incident Forms
Learn how to enhance ServiceNow Incident Management by adding open call counts to incident forms.
Dynamically Updating Links in KB Articles for Multiple Instance URLs
Discover how to enhance user experience in ServiceNow by using a custom widget that dynamically adjusts URLs in knowledge base articles, ensuring users stay within the same domain and avoid repeated login prompts.
Bootstrap Components in Knowledge Base Articles
Although the TinyMCE editor in ServiceNow doesn’t support Bootstrap 3.x components directly, you can still incorporate them by editing the HTML. While there might be slight cosmetic differences when viewing…
Enhancing Your Service Portal and Forms with Updated FontAwesome Icons
As a fan of icons, I particularly love FontAwesome. So, I was happy to discover while building our Service Portal that it comes with FontAwesome 4 built in. However, with…
A Journey Through ServiceNow Releases: My Experiences and Highlights
As mentioned in my initial post, I’ve been using the ServiceNow platform since 2012 when I joined the IT Service Desk at the University of Birmingham. At that time, the…