On October 17th, 2025, the ServiceNow community will come together online for nullEDGE 2025 — a free, community-run event that takes a very different approach from the usual big-stage, vendor-led conferences.
Where official events often mix in product launches, marketing messages, and broad overviews, nullEDGE is focused on what many of us value most: real-world implementations, practical problem-solving, and technical deep dives. It’s organised entirely by the community, for the community, and deliberately avoids the hype to focus on what actually matters for builders working on the platform.
Why nullEDGE is Different
- Deep Dives, Not Demos – Expect working code, lessons learned, and practical insights instead of polished sales presentations.
- Built by Builders, for Builders – Sessions are run by developers, architects, and admins who spend their time solving real problems.
- No Hype. Just Signal. – The event strips away the buzzwords, leaving behind the signal you can actually use.
- Community-Led – It’s completely independent of ServiceNow, and that independence gives it a unique flavour and honesty.
For those of us working in technical roles, that’s refreshing. We get to hear from peers who’ve pushed the platform in interesting ways, share what went right (and what didn’t), and pick up ideas that can be applied straight away.
Schedule Highlights
The full schedule is posted on the nullEDGE website, but here are a few standouts:
- Opening Remarks (4:00 PM EST) – Jace Benson, Carleen Carter, Justin Meadows, and Chuck Tomasi set the stage.
- Modern Web Development in ServiceNow, Voice AI and Other Cool Stuff (4:20 PM – 4:55 PM) – Andrew Pishchulin explores modern front-end approaches and integrating Voice AI with ServiceNow.
- Hallway Track Networking (5:00 PM – 5:45 PM) – A deliberately unstructured space to make connections, discuss ideas, and recreate the conference “hallway” experience virtually.
- Mystery Session (7:00 PM – 7:20 PM) – A surprise slot that the organisers are keeping under wraps.
- Beyond the Basics: UI Builder Tricks for Workspace Customisations You’re Missing (7:20 PM – 7:40 PM) – Jillian Howell walks through lesser-known techniques for getting more out of UI Builder.
- Closing Remarks (7:45 PM – 8:00 PM) – Wrapping up with the organising crew.
It’s a compact agenda, but tightly packed with content aimed directly at practitioners.
Why This Matters
For technical professionals working with ServiceNow, events like nullEDGE fill an important gap. They focus on what’s possible with the platform, not just what’s next on the roadmap. That makes it a valuable complement to official conferences like Knowledge.
It’s also a strong reminder of the power of the ServiceNow community. The fact that volunteers are putting in the effort to run something like this — without sponsorship or marketing — speaks volumes about the passion and creativity of builders across the ecosystem.
Final Thoughts
If you work with ServiceNow at a technical level, nullEDGE 2025 looks like an event worth making time for. It’s free, it’s focused, and it’s all about sharing knowledge in an open, practical way.
You can check out the agenda and register over at thenulledge.com.
